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Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Construction Products is operated by Construction Plastics Limited.
Returns Our return policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t promise you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and we require a receipt or proof of purchase.
Refunds (if applicable) Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable) If you haven’t received a refund yet, please contact us at email@example.com.
Sale items Sale items will be refunded for the sale price that the product was purchased at, not the original retail price.
Exchanges If you need to exchange an item, send us an email at firstname.lastname@example.org and we will send you a return courier ticket.
Shipping To return your product, please email as at email@example.com and we will send a return courier ticket. Please note, if you are returning a product via another method, our delivery address is: Unit 8, 39-45 Porana Road, Glenfield, Auckland, NZ 0627.
Unless we have sent you a return courier ticket, you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service. We can't guarantee that we will receive your returned item.
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Order before 3pm and your order will be dispatched same day, where stocks permit. Our couriers typically deliver around the North Island overnight, or to the South Island within 2 days.
Satisfied or refunded
Product not what you needed or no longer required? We will refund your order, no questions asked.